Always there for parking enforcement agencies

ADR supply parking enforcement solutions to local authorities throughout New Zealand and Australia. 28 organisations in New Zealand and 11 in Australia rely on our TicketOr2 solution to improve enforcement efficiency, achieve greater accuracy and enhance enforcement officer safety.

Operating in this sector since 1990, ADR has built up deep technical and domain expertise, as well as leveraging technological enhancements from our other fieldsmart solutions in utilities such as power and water. ADR has been a member of the New Zealand Parking Enforcement Association since 1990.

Cycle

Driving efficiency, quality and safety

TicketOr2 is ADR’s state-of-the-art solution enabling Councils and other parking authorities to manage parking enforcement. A software-as-a-service (SaaS) solution, TicketOr2 is the engine driving an organisation’s parking enforcement strategy right through the infringement lifecycle, providing powerful back-office functions, simple field-based applications and the ability to integrate with complementary technology.

Key benefits include:

  • Parking enforcement teams drive greater efficiency and accuracy, reducing the time officers require to write tickets and enhancing accuracy of information.
  • Officers are exposed to less potential conflict when writing tickets as they spend less time near an infringing vehicle.
  • In the back office, parking enforcement teams can manage enforcement payments and correspondence more efficiently, with less room for error.
  • For citizens infringement notices are supplied more quickly and are easier to pay.

 

User stories

City of Hobart logoCity of Hobart (Case Study)

Challenge
The parking system the Council was using had been in place for over 18 years. Officers were using old, outdated handheld devices that required them to spend a lot of time entering information while standing on the footpaths. The parking meters all needed to be replaced, and the time was right to consider a fully integrated parking solution.

Solution
ADR’s TicketOr2 parking enforcement solution was part of a winning tender that would supply the Council with all the components of a fully integrated parking system. TicketOr2 represented a move into the modern age, with greatly increased intelligence and ease of use.

Results
Upgrading to the latest technology has meant improvements not only in the working lives of the parking officers, but in the quality and accuracy of the data generated by the ADR’s parking solution. It’s adaptable and fits in with the other components of the overall solution.which can be used for prepopulating Licence Label details.

Read the full case study

WCC logo-01

Wellington City Council

ADR introduced a web-hosted management system for WCC. The needs to provide and adapt information were key elements in this development. By utilising web-hosted solutions, ADR have been able to quickly introduce new options to meet the stakeholder’s business needs, such as:

  • Dash Cam
  • Issuing of posted form tickets
  • Linking of photographs to the tickets.
  • Interfacing with other WCC systems to enable correspondence can be sent in a timely manner
  • Full infringement Issuance Life Cycle Management
  • PayMyPark mobile payment application
  • Online service for payments, appeals, permit lodgement and infringement evidence
  • Integration with in-ground sensors

With the adoption of modern handheld technology with 3D barcoding, we capture the PDF417 registration barcode that holds Registration, Vin, and Expiry Date which can be used for prepopulating Licence Label details.

Read the full case study

Byron Shire Council (New South Wales)

Implemented TicketOr2 integrated with the Parkeon kiosk for Pay By Plate. In field enforcement with full permit management solution.

  • Pay By Plate notification and management.
  • Full Parkeon data exchange (permits, payments, etc)
  • LPR integration for in field live notifications
  • Customer facing permit lodgement
  • Full life cycle permit management
  • Dogs and By-Laws

Secure Park (New Zealand and Australia)

With the need to have a rapidly deployed system with known functionality, Secure Park implemented TicketOr2 to enable:

  • Multiple carparks management
  • Pay By Plate Integration
  • Interstate configuration
  • Management of parking vendors
  • Secure web-based payment
  • Interfacing with LPR & IGS
  • Processing of warnings, reminders and submission of documents for third party collection

New Plymouth District Council

A long-standing (20 years) partner of the ADR TicketOr2 solutions. Highlights of partnership include:

  • In field infringement issuance with integration to In Ground Sensors and pay and display machines
  • Full overstay notification to all in field staff with In Ground Sensor data.
  • PayMyPark mobile payment application

Key customers

APW
HCC
NPDC
TCC
HuttCC
DCC
TDC
HobC

Key functions

With TicketOr2 customers have access to a rich back office management solution that allows them to manage their parking enforcement team efficiently, monitor system performance and do detailed data analysis. It also integrates with numerous customer and financial information systems making data sharing simpler.

TicketOr2 offer a smartphone-based in field solution, which makes writing infringement notices quick, easy and more accurate. It also integrates with third party systems such as in-ground sensors and pay and display options.

ADR also offers an integrated payment app called PayMyPark that provides citizens with a simple and convenient way to pay for their public parking.

Overview 

Enforcement application functions

  • All photos are attached to the corresponding infringement with a time stamp and ticket number
  • Electronic chalking including photo evidence
  • MotoChek lookup enabled
  • Automatic history message displayed for flag vehicles
  • Warning infringement history notification
  • Multiple registration entry options (LPR, Barcode Scanning and Manual)
  • GPS infringement tagging
  • Lone worker panic button with notifications
  • Sleep mode enabled after a set period of inactivity
  • All current day infringements are stored locally with the ability to upload in real-time.
  • Android enabled multi-application switching

Handheld options based on the TC56 

  • Compact PDA weighing less than 300 grams/ smartphone internet-based solution.
  • Operates in temperatures between -10°C to 50°C
  • Built-in 13MP camera with flash
  • 5 m drop onto concrete
  • 0 in High Definition (1280 x 720) Display
  • External memory expansion slot up to 32 GB
  • 4300 mAh extended battery available
  • Snapdragon 650 1.8Ghz Arm CPU
  • WiFi, Bluetooth and cellular connectivity ready
  • Android 6.0 Marshmallow

Hardware printer options 

O’Neil 2te

  • Rugged and robust
  • 10 Hour battery life
  • O’Neil 50 mm diameter roll with 87 tickets

Bixolon

  • Rugged and robust
  • 6 Hour battery life
  • Bixolon R200 40 mm diameter roll with
    52 tickets
  • Bixolon R210 30 mm diameter roll with
    29 tickets

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